Frequently asked questions and answers >
Ordering on our site is simple, fast and secure:
Your order is then confirmed and you receive a summary email.
Once your order has been confirmed, you will automatically receive a confirmation e-mail to the address you provided at the time of purchase.
This e-mail summarizes the details of your order. If you do not find it in your in your inbox, please check your spam or junk mail folder.
The confirmation e-mail is sent automatically as soon as your order has been confirmed. If you don't find it in your inbox after a few minutes, please check your spam folder.
If the e-mail cannot be found, there may be an error in the address given at the time of purchase. In this case, please contact our customer service department using the form at the bottom of this page or at support@sav-lantiquaille.com. Together, we will check the status of your order.
Once your order has been validated, we quickly prepare it for shipment. to guarantee short delivery times. It is therefore not always possible to modify or cancel your order.
If you wish to make a change or cancellation, please contact us via the form at the bottom of this page or at the following address: support@sav-lantiquaille.com
If your order has not yet been
processed by our logistician, we will do our best to meet your request.
your request.
Club de L'Antiquaille members will soon also be able to contact our dedicated after-sales service hotline, accessible from their Member Area.
You can pay for your order by credit card (Visa or Mastercard) or via PayPal.
Payments are fully secure, and all data is encrypted in accordance with current standards.
We are also working to expand the range of payment methods we offer, in compliance with the strictest security standards.
Yes, all payments made on our site are completely secure. The that you enter when placing your order are encrypted using the according to the strictest security protocols and are never accessed or by Les Laboratoires de L'Antiquaille.
Our payment solution complies with the latest online transaction security standards online transactions (SSL encryption, PCI DSS compliance), to guarantee your confidentiality and protection of your data at every stage.
Payment in instalments is not yet available directly on our site. We are currently investigating this possibility, provided it meets our security and ease of use.
In the meantime, some customers turn to their bank or a specialized or a specialized instalment payment service.
We'll keep you informed as soon as a reliable solution is in place.
Frequently asked questions and answers >
We offer home delivery against signature in all European Union countries.
Each order is carefully prepared in our logistics warehouse in France, then shipped via a reliable carrier offering an online tracking service.
The areas currently served are as follows:
Deliveries outside this area and outside Europe are not yet available, but may be offered at a later date, once the necessary regulatory approvals have been obtained.
You will be informed by e-mail as soon as your order is dispatched, with a link allowing you to track its progress.
We offer standard delivery for all orders of €50 or more, including VAT, in France and throughout the European Union (EU).
Below this threshold, a flat-rate contribution to shipping costs is automatically added to your basket when your order is validated, in accordance with our General Terms and Conditions of Sale (available on this site).
Once your order has been dispatched, you will receive a dispatch confirmation e-mail with a tracking link. This link enables you to track your package directly on the carrier's website.
You can also find this link in your Customer Area, under «My orders». which you can also access directly from the bottom of our site by clicking on the by clicking on the «Track my order» link in the «CUSTOMER SERVICE» column. CUSTOMER SERVICE" column.»
If your parcel arrives damaged or if one or more items are missing, we invite you to contact us as soon as possible via our contact form at the bottom of this page or directly by email to our after-sales service address: support@sav-lantiquaille.com
Please attach to your message :
We will get in touch with you as soon as possible to propose a suitable solution.
The members of the Club de L'Antiquaille will soon be able to contact our dedicated telephone service directly via their Member Area.
If you wish to return a product, you have 14 working days from receipt of your order to do so, in accordance with our General Terms and Conditions of Sale (available on our website).
Please inform us beforehand using the contact form at the bottom of this page, or by contacting our Customer Service department at: support@sav-lantiquaille, specifying your order number and the reference number of the product concerned.
Products must be returned in good condition, in their original packaging, complete, unopened, unused, properly protected and quoting your order number to the following address:
Les Laboratoires de L'Antiquaille
c/o CAMALO (Customer Service)
Parc l'Orme les Sources
Rue Adrienne Bolland
42340 Veauche
France
Return shipping costs are at the customer's expense, except in the event of an error on our part or if the product is damaged upon receipt.
Reimbursement will be made within a maximum of 4 days after receipt and verification of the returned product(s).
The members of the Club de L'Antiquaille will soon be able to contact our dedicated telephone service directly via their Member Area.
Once your return has been received and checked by our team, we will refund you within a maximum of 4 working days.
Refunds will be made using the same method of payment used for the order.
A confirmation e-mail will be sent to you as soon as the refund has been processed.
OUR OFFERS
Frequently asked questions and answers >
Yes, we regularly offer special deals throughout the year, especially for members of our loyalty and referral program. Le Club de L'Antiquaille,.
Some offers are also available to customers who have simply created a customer account, even without joining the Club de L'Antiquaille.
You can consult our current offers at any time on the dedicated page. Current offers page.
To benefit from our offers, simply create a customer account on our website.
Deux options s'offrent à vous :
All active offers are presented in detail on our dedicated page Current offers page.
Yes, some offers are available to customers who have a customer account on our site but are not members of the Club de L'Antiquaille.
Other offers, more numerous or more advantageous, are reserved exclusively for members of the Club de L'Antiquaille.
To find out more, please visit our dedicated page Current offers page.
If an offer is active at the time of your order and your eligibility conditions are met (e.g. minimum amount, Club membership, first purchase, etc.), you can then apply for it and you will immediately receive by email a promotional code to enter when confirming your order in order to benefit from it.
To find out more about our current offers, go to the dedicated page Current offers page.
For your birthday, you can receive an exclusive offer reserved for customers with a customer account on our site.
Members of the Club de L'Antiquaille receive even more generous attention, with a promotional code sent directly by e-mail as their anniversary approaches.
All the details are available on our dedicated page Current offers page.
The conditions of our offers (duration, minimum amount, accumulation, etc.) are specified directly for each offer on the page Current offers page.
Please note that some offers are marked «Exclusive offer reserved for members of the Club de L'Antiquaille»: they are only available to customers who have activated their free membership in their customer account.
Frequently asked questions and answers >
The Club de L'Antiquaille is our loyalty and sponsorship program reserved for our most loyal customers.
You can earn points with every order, sponsor friends and family, and enjoy exclusive benefits all year round:
Joining the Club de L'Antiquaille means access to a personalized and generous experience, valid all year round.
Find out more on our dedicated page Loyalty & sponsorship.
Membership of the Club de L'Antiquaille is free and open to all our customers.
To join the Club, simply create a customer account on our website, then activate your membership in just a few clicks when you create your account or from your personal space.
Once you've confirmed your membership, you'll start earning loyalty points straight away, can sponsor friends and family, and enjoy a host of exclusive benefits: discounts, reserved offers, a dedicated after-sales telephone service (coming soon), etc.
Want to find out more? Full details are available on our website at Loyalty & Sponsorship.
As a member of the Club de L'Antiquaille, you earn loyalty points for every order you place on our website (and for our entire catalog).
The principle is simple: 1 € incl. VAT spent = 1 loyalty point earned. These points are automatically credited to your customer account after each purchase and can be used on your next order, on the basis of 10 points = €1.
You can also earn extra points for :
For further details, please consult the dedicated page Loyalty & Sponsorship and the complete rules of the Club de L'Antiquaille.
Loyalty points are valid until January 31st of the calendar year following the year in which they were earned. After this date, they automatically expire and the counter is reset to zero, with no compensation possible.
Les points fidélité cumulés disponibles sur votre compte sont utilisables immédiatement en déduction du montant de votre commande. Les points sont utilisables par tranche de 5 points sur le montant total TTC de la commande (à l'exclusion des éventuels frais d'envoi) sur la base de 10 points = 1 €.
Find out more on the dedicated page Loyalty & Sponsorship or consult the complete rules of the Club de L'Antiquaille on our website.
Sponsorship is exclusive to Club de L'Antiquaille members who have made at least one purchase on our site.
From your member area, you can invite your friends and family to discover our world via a personalized referral link.
Club membership gives you access to all the exclusive offers and benefits reserved for our members, such as :
If the sponsorship is confirmed (i.e. if the sponsored person agrees to create a customer account, join the Club and make a first purchase on our site), the sponsor and the sponsored person will each be credited with twenty-five (25) loyalty points on their account (points that can be used immediately).
For full details (eligibility requirements, benefits accrual, how to use points, etc.), please visit the dedicated page. Loyalty & sponsorship or consult the Club de L'Antiquaille rules available on our website.
The terms and conditions of our sponsorship mechanism are also detailed in our offer «Sponsor your friends and family and be both rewarded» on the page Current offers page of our site.
MY ACCOUNT
Frequently asked questions and answers >
Creating a customer account or logging in to your account is quick and easy. There are two ways to create or access your account:
In all cases, the creation of a customer account is mandatory to finalize an order.
If you've forgotten your password, simply click on the «Forgot your password?» link on your customer account login page.
You will then be asked to enter the e-mail address associated with your account. You will immediately receive an e-mail containing a secure link to create a new password.
If you don't receive this e-mail, please check your spam folder.
In the event of persistent difficulties, our Customer Service team will be happy to assist you.
You can contact us by email at support@sav-lantiquaille.com, or contact your dedicated after-sales service by telephone (service available soon, exclusively reserved for Club de L'Antiquaille members).
If you are unable to log in to your account, there are several simple checks that can help:
If you've forgotten your password, click on the «Forgot your password?» link on the login page and follow the instructions to create a new one (see FAQ 2 in this «My account» section).
If the problem persists (account blocked, error message or other technical difficulty), our Customer Service team is available to help you. You can contact us by e-mail at the following address support@lantiquaille.com, or contact your dedicated after-sales service by telephone (telephone assistance reserved exclusively for Club de L'Antiquaille members).
You can update your personal information at any time from your customer area.
Once you have logged in to your account, go to the relevant section to change your contact details, password or preferences. Your changes will be taken into account for future orders.
All your data remains confidential and secure in accordance with our Privacy policy.
You can access your customer account at any time from the My Account icon in the top right-hand corner of the site, or via the My Account link in the footer («My Account» in the «YOUR SPACE» column). Enter your username (e-mail address) and password to log in securely.
If you've forgotten your password, click on the «Forgot your password?» link or see FAQ 2: “How do I reset my forgotten password?".
Once logged in, you can access your personal dashboard, from which you can view your orders, manage your addresses and payment methods, modify your information and track your loyalty points or sponsorship (if you are a member of the Club de L'Antiquaille). You can log out at any time from this secure area.
In accordance with the European (EU) General Data Protection Regulation (GDPR), you can request the deletion of your customer account and all your personal data at any time.
It's quick and easy, and there are several ways to do it:
Once your identity has been verified, your request will be processed as quickly as possible.
However, deleting your account will result in the immediate loss of your loyalty points and access to our exclusive offers and benefits (for members of the Club de L'Antiquaille), Loyalty & Sponsorship, , as well as your order and invoice history.
To find out more about the management and protection of your personal data, please consult our Privacy policy.
OUR PRODUCTS
Frequently asked questions and answers >
In fact, our intense hydration global anti-aging facial with the exclusive exclusive A&Hyd 360 suitable for all skin types, including the most even the most sensitive.
Its creamy yet non-greasy texture is easy to apply and quickly absorbed, leaving skin soft, smooth and luminous. Fragrance-free, it preserves skin tolerance tolerance while respecting the sensitivity of every skin type.
Our formula also contains active ingredients with soothing and protective properties, designed to strengthen the cutaneous barrier and help the skin better resist daily aggressions.
Our clinical tests, conducted under dermatological control, have demonstrated both the tolerance and efficacy of our skin care products, even on sensitive skin. even on sensitive skin.
To find out more about our efficiency results, visit our Technology.
Our intense hydration global anti-aging face cream with exclusive complex A&Hyd 360 acts simultaneously on the main signs of skin aging.
Its comprehensive action provides :
Thanks to this unique combination of benefits, your skin regains comfort, vitality and youthfulness, day after day.
To find out more about our results and the proven effectiveness of our skin care products, visit our page Technology.
(*) Instrumental in vivo test carried out in April 2025 by a certified independent laboratory on 10 adult volunteers.
(**) 28-day clinical test, conducted in July 2025 under dermatological control with measuring instruments, on 11 adult volunteers.
We recommend you apply our cream to the face, morning and night, on clean, perfectly dry skin.
Its creamy yet non-greasy texture penetrates quickly, leaving skin soft, smooth and naturally luminous, without excessive shine.
The 5 ml «LA DÉCOUVERTE» size corresponds to approximately 2 to 3 applications, ideal for a first experience with our skincare product.
The 30 ml «LE VOYAGE» format corresponds to around ten applications, designed for regular use at home or on the move.
Directions for use: avoid contact with eyes. In case of contact, rinse with plenty of clean water.
Our intense hydration global anti-aging face cream with exclusive complex A&Hyd 360 has undergone several rigorous evaluations by independent, certified laboratories, to guarantee both efficacy and safety.
1. Efficacy tests :
2. Safety tests :
All our tests have been carried out under dermatological control, confirming good skin tolerance, even on sensitive skin.
To find out more and consult all our results, go to our page Technology.
(*) Instrumental in vivo test carried out in April 2025 by a certified independent laboratory on 10 adult volunteers.
(**) 28-day clinical test, conducted in July 2025 under dermatological control with measuring instruments, on 11 adult volunteers.
In fact, our intense hydration global anti-aging face cream with the exclusive A&Hyd 360 is an exceptional treatment:
In terms of manufacturing, our skin care product was developed and is produced in Lyon, France. Its formula incorporates a majority of active ingredients of natural origin, many of them from the Auvergne-Rhône-Alpes region.
It is therefore entirely Made in France in terms of development and production, reflecting our desire to promote French know-how and our local roots.
This dual requirement (recognized certifications and local manufacturing) illustrates our commitment to offering exceptional anti-aging skincare, combining naturalness, scientific performance and local roots.
Our two formats have been designed to meet different and complementary needs:
This means you can try our skincare first with the discovery format, then extend the experience with the travel format to enjoy its benefits every day.
We're also looking into the future launch of new formats, including a 50 ml, to meet your expectations even better.
If you are interested in this format, please let us know by using the contact form at the bottom of this page, or by writing to us at : contact@lantiquaille.com.
The appearance of small flakes after application of our skincare product can sometimes occur if the cream is not applied under optimal conditions. To avoid this phenomenon:
Correctly applied, our treatment penetrates quickly, leaving skin soft, smooth and luminous, with no residue.
OUR BRAND
Frequently asked questions and answers >
Les Laboratoires de L'Antiquaille is the name of a young Lyon-based start-up specializing in the development and e-commerce marketing of high-end dermocosmetic skincare products.
We have designed a new-generation anti-ageing and intense moisturizing treatment called A&Hyd 360, designed to act simultaneously on the main signs of skin aging.
Our project is also firmly rooted in the local area, which is one of our founding values. It is based on three dimensions: a scientific heritage in Lyon (in reference to the former L'Antiquaille hospital, which was an emblematic site for medical dermatology in Lyon), local partnerships with renowned laboratories and subcontractors in the Auvergne-Rhône-Alpes region, and the development of active ingredients of natural origin, mainly from this region.
Our name pays homage to the former L'Antiquaille hospital, located on the Fourvière hill in Lyon, France, which was for many years an emblematic place for research and transmission in medical dermatology.
By choosing this name, we are affirming our attachment to Lyon and the Auvergne-Rhône-Alpes region, as well as the continuity of our scientific and human heritage.
It's a reminder that our care is inspired by this dual requirement: the rigor of science and respect for the human values that have marked the history of this place.
Our treatments are 100 % Made in France: they are developed and manufactured in Lyon, in the heart of the Auvergne-Rhône-Alpes region.
Formulation and packaging are carried out by trusted local partners, renowned for their scientific expertise and quality standards.
Wherever possible, we also give priority to active ingredients of natural origin from the Auvergne-Rhône-Alpes region, in order to highlight the region's botanical and industrial wealth.
Our values are based on a simple conviction: luxury dermocosmetics must be effective, responsible and coherent. It must not be disconnected from its roots or its territorial environment.
We develop top-of-the-range, certified organic and vegan anti-aging skin care products, formulated with a majority of natural active ingredients from the Auvergne-Rhône-Alpes region, developed and packaged in Lyon, France, with attention to detail and respect for the environment.
Our commitment is also reflected in the choice of 100 % e-commerce, to offer a direct, transparent and elegant relationship with our customers, and a generous loyalty program that accompanies them throughout their beauty journey.
This model also enables us to offer several formats for each of our treatments, including small «Discovery» formats, so that everyone can adopt them according to their uses and the different moments in their daily lives.
We chose to launch a new-generation global anti-ageing and intense moisturizing product, designed to act simultaneously on the main signs of skin ageing. Rather than multiplying our product references from the outset, we chose to focus all our scientific and formulatory expertise on this single product, designed as a complete, high-end solution.
To meet the different uses and habits of our customers, this skincare product is offered in several complementary formats, including a premium «Discovery» format, specially designed to test the formula in the most comfortable conditions of use. This choice reflects our desire to offer a flexible, personalized experience, adapted to the different moments of everyday life.
Of course, we don't intend to remain focused on a single product: our range will gradually expand, always with the same high standards of scientific performance, while maintaining our desire to offer several formats adapted to each individual's needs.
We chose 100 % e-commerce to offer a direct, simple and transparent relationship with our customers, without intermediaries.
This model allows us to offer a fluid and elegant shopping experience, where everyone can discover our A&Hyd 360 at your own pace, in the format that suits you, and easily integrate them into your daily routine.
It also gives us the freedom to set up an exclusive loyalty program and personalized attention, to accompany each customer throughout his or her beauty journey.
Our treatments benefit from a number of official guarantees, attesting to their quality, safety and compliance with the most demanding standards.
They are certified by ECOCERT, an independent French certification body created in 1991, internationally recognized for its expertise in organic control and certification. This certification is issued in accordance with the international Cosmos Organic standard, which guarantees that the majority of ingredients are of natural origin, and that production methods respect the environment.
They also carry the COSMÉBIO label, the French professional association for organic cosmetics. This label brings together committed brands and manufacturers, and ensures compliance with a strict charter of ethics, naturalness and transparency.
Our products are certified by The Vegan Society, the British organization that coined the term «vegan» in 1944. Its internationally recognized logo guarantees that our skincare products are 100 % vegan, i.e. without ingredients or tests of animal origin.
They are dermatologically tested by certified independent laboratories to guarantee their tolerance and safety.
Finally, each product is notified on the European CPNP (Cosmetic Products Notification Portal), the European Commission's official regulatory database for the marketing of cosmetics in the European Union. Our intense hydration global anti-aging cream with A&Hyd complex 360 is registered there under CPNP n°5285252.
